Customer Support Specialist - #28372404


Дата: 27.03.21 6:2

Город: Екатеринбург, Свердловская область

Сфера деятельности: ИТ и интернет

Зарплата: от 40 000 руб. до 55 000 руб.

Тип работы: Постоянная работа

График работы: Полный рабочий день

SkyDNS is founded by a team of IT and security experts for developing high quality web filtering solutions for a wide range of markets and consumers. We are creating the next generation of safer and affordable web filtering products. Currently we are looking for Customer Support Specialist who has abilities to solve technical inquires of our customers. What we offer:
Unlimited professional and financial growth; Opportunity to attend specialized events, courses; Free English classes; Comfortable office at Мamina-Sibiryaka st.; Young and friendly team; Fruit, cookies, coffee and other snacks
Fluent English (both verbal and written); Good knowledge of network technologies; Good knowledge of all versions of Windows; Understanding of the Firewall principles of work; Knowledge of Mac and Linux on advanced user level as a plus; Experience in setting up any brands of routers (for home usage); Good communication skills (both Russian and English)
Employee’s tasks:
Full support of home and business customers; Processing of incoming customers requests and gathering maximum possible information to resolve an issue maintaining a minimal response time; Help customers with troubleshooting, configuration of service on their devices; Work independently on a problem using existing knowledge base and access to systems; Determine when a problem is beyond current level of competence and needs to be escalated to the next level for further resolution

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