Customer Engagement Representative (APAC countries and Asia regions) - #27916475


Дата: 17.02.21 11:49

Город: Владивосток, Приморский край

Сфера деятельности: ИТ и интернет

Зарплата: договорная

Тип работы: Постоянная работа

График работы: Полный рабочий день

Semrush is a leading digital marketing toolkit for SEO, PPC, and content marketing professionals worldwide, with over 7 million digital marketers customers using Semrush to improve online marketing activities, monitor their website’s performance, as well as the competitor’s one. With over 45 tools within the software and search data for 140 countries, Semrush provides solutions for in-house marketing teams and agencies working with clients in any industry. In its niche and pricing segment, Semrush is an absolute leader helping good marketers become great! Customer engagement team is in charge of customer education and customer enablement within Semrush, at the moment we are looking for a Customer Engagement Representative for APAC and Asia regions. Working in this role you will be a product expert and a trusted advisor to users of Semrush when it comes to product usage and technical questions. If it sounds like something you've always wanted to do, we can't wait to see your application! Please also attach a 2-3 minute video presentation in English with a story about yourself and answer "why are you interested in this vacancy". It can be a link to any file-sharing or video hosting. Key responsibilities
Educate new Semrush's users through conducting product demos; Ensure effective adoption of Semrush's products and services; Discover possible up-sell opportunities and forward them to our sales team; Deliver amazing customer experience; Answer incoming product related questions
Job requirements
English language (C1/C2); Ability to learn quickly and desire to evolve in IT; Previous experience in a customer-facing role is a plus; Desire to spend the majority of our working time conducting demos and answering incoming questions

Official employment according to the Labor Code of the Russian Federation; Work according to GMT+11 time zone most of the time (Australia, Asia) with 5 working days (Monday-Friday); Friendly employees; Corporate education (training, seminars, conferences); Fitness compensation; Medical insurance
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications

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