Customer Support Representative (French and English) - #26679926

Wheely


Дата: 12.10.20 3:15

Город: Санкт-Петербург, Санкт-Петербург

Сфера деятельности: ИТ и интернет

Зарплата: от 70 000 руб. до 80 000 руб.

Тип работы: Постоянная работа

График работы: Полный рабочий день


Description Wheely is a chauffeur-hailing app, setting a new standard in urban transportation. We provide a premium, comfortable, and consistent experience to consumers and clients. Founded in 2010, we are available in London, Moscow, St. Petersburg and Paris. Our goal is to establish Wheely as the leader in premium ride-hailing in all tier-one cities globally. We have raised $28 million, including a $15 million Series B round, to accelerate our growth and build a great place to work. We're looking for an enthusiastic problem solver to provide professional and timely assistance to our customers and chauffeurs across Russia, France and the UK. As a Customer Support Representative you will be responsible for ensuring the highest levels of customer service are delivered at all times across all channels. ROLE/RESPONSIBILITIES:
Using a ticketing system you will respond to customers in an efficient and timely manner Deliver brilliant service whilst exceeding operational targets to drive customer satisfaction Investigate and resolve customer and chauffeur issues quickly and efficiently Contribute and share ideas to improve the quality & speed of Wheely's customer support Understand, prioritise and escalate our customers and chauffeurs feedback to senior management Represent the brand. As the voice of Wheely you’ll always provide an engaging and positive customer experience
Requirements
Fluent level of French and English Excellent communication skills (written and verbal) - concise, attentive and personable Quick and efficient problem solving ability Can-do attitude Comfortable taking on ownership and responsibility of issues until resolution or escalation Higher education Experience in customer service, support or similar is preferred Flexibility. Our customer support runs 24/7 through calls, email and in-app chat. We require you to be flexible for the shift patterns which include nights and weekends
Benefits
We offer a highly competitive compensation package, including bonuses The Wheely culture is one of equity for all, which means that you will be more than just an employee. You will be a co-owner Monthly credit for journeys with Wheely Private health insurance (incl dental and travel); Professional development, free english classes; Fresh fruits and snacks available at the office

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